OpenAI

Company

Key	Value
Company	OpenAI
Website	https://openai.com/
Description	OpenAI is an AI research and deployment company that builds products such as ChatGPT and the API platform, with a mission to ensure AGI benefits all of humanity.
Location	San Francisco, US

Team

Key	Value
Title	Senior Engineer, User Ops
Mission	My mission was to lead the development of a monitoring and notification system to enhance the reliability of the API platform.
Term	2025-09 - current
Type	Permanent

Projects

Key	Value
Summary	OA1. I led the development of an agentic monitoring system for the API platform, which helped teams detect customer-impacting issues earlier and start incident response faster.
Situation	We needed to detect customer-impacting API platform issues earlier to enhance reliability and support enterprise customers.
Task	My mission was to lead the development of an agentic monitoring system that improved early incident detection for the API platform.
Action	I designed and developed the agentic monitoring workflow: I coordinated with product teams to handle alert signals:
Result	As a result, teams detected customer-impacting issues earlier and started incident response faster.
Challenge	A key challenge was detecting real incidents without creating noisy alerts.
Solution	To solve this, I focused on the eval agent to evaluate alert quality and improve the monitoring workflow.
Learning	I learned that eval is critical when developing agentic workflows.
Skill	Business Impact

Key	Value
Summary	OA2. I led the development of an incident notification system for enterprise customers, which improved support quality for top 100 enterprise customers.
Situation	Enterprise customers needed timely and clear notifications and updates when incidents happened.
Task	My mission was to lead the development of an incident notification system that sent systematic notifications and updates to top 100 enterprise customers.
Action	I designed and developed the incident notification system:
Result	As a result, the system improved support quality for top 100 enterprise customers.
Challenge	A key challenge was getting feedback from enterprise customers and adjusting to their needs.
Solution	To solve this, I got direct feedback from them through meetings and developed an internal UI for GTM teams to configure notifications.
Learning	I learned that enterprise features need high-touch feedback before rollout.
Skill	Teamwork